Cancellation and Refund Policy
Cancellation Policy
National Engineers India believes in helping its
customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy:
- Cancellations
will be considered only if the request is made within 72 hours of placing an
order. However, the cancellation request will not be entertained if the
orders have been accepted and we have initiated the process of shipping
them.
- There
is no cancellation of orders placed under the Same Day Delivery category.
- No
cancellations are entertained for those products that the online marketing
team has obtained on special occasions like Pongal, Diwali, Valentine’s
Day etc. These are limited occasion offers and therefore cancellations are
not possible.
- National
Engineers does not accept cancellation requests for perishable items like CTC
etc. However, refund/replacement can be made if the customer establishes
that the quality of product delivered is not good.
- In
case of receipt of damaged or defective consumer durable items and non
durable items like Driers, Vacuum Pumps etc, please report the same to our
Customer Service team. The request will, however, be entertained once we
have checked and determined the same at his own end. This should be
reported within 5 days of receipt of the products.
- In
case you feel that the product received is not as shown on the site or as
per your expectations, you must bring it to the notice of our customer
service within 24 hours of receiving the product. The Customer Service
Team after looking into your complaint will take an appropriate decision.
- In
case of complaints regarding products that come with a warranty from
manufacturers, please refer the issue to them.
Refund Policy
When you buy our products/services,
your purchase is covered by our 30-day money-back guarantee. If you are, for
any reason, not entirely happy with your purchase, we will cheerfully issue a
full refund. To request a refund, simply contact us with your
purchase details within thirty (30) days of your purchase. Please include your
order number (sent to you via email after ordering) and optionally tell us why
you’re requesting a refund – we take customer feedback very seriously and use
it to constantly improve our products and quality of service. Refunds are not
being provided for services delivered in full such as installation service.
Refunds are being processed within 21 days period.
